RETURN, REFUND & SHIPPING POLICY

This policy applies to eligible purchases made through Stone Candles and should be read together with our E-Commerce Terms & Conditions. It reorganizes the current return, refund, claim, Checkout+, and shipping rules without changing their stated deadlines or exclusions.

1. Shipping Policy

Stone Candles offers free shipping and returns with the Checkout+ service for eligible U.S. online retail orders. Exclusions apply, including clearance, unscented pillars, DIY supplies, and wholesale orders.

2. Returns, Refunds & Claims

Request returns within 30 days of delivery. We cannot offer refunds or exchanges after this period except where we approve an exception or where required by law.

To initiate a return or refund claim, customers must use the Stone Candles customer return portal. Please do not send products back without prior authorization.

If a claim is approved, Stone Candles may offer:

• Refund
• Replacement
• Store credit

3. Return Eligibility

To qualify for a return, items must:

• Be unused and in original condition
• Be returned in original packaging
• Include proof of purchase or order confirmation

If a returned item does not meet these eligibility requirements, Stone Candles reserves the right to issue a partial refund or no refund, subject to applicable law.

Returned items that are damaged, missing parts, not in original condition, or show obvious signs of use for reasons not caused by Stone Candles may be subject to a damage fee, partial refund, or retrocharge.

4. Returns Without Checkout+

For returns not covered by Checkout+, customers are responsible for return shipping costs.

Returns must still be requested within 30 days of delivery and must receive prior authorization before being sent to Stone Candles.

5. Checkout+ Return Exclusions

Checkout+ does not apply to:

• 25 lb fragrance oil orders
• Pickup fees or carrier pickup charges; returns must be dropped off at the applicable postal or carrier service
• Clearance or final-sale items
• Issues unrelated to shipping transit
• International orders

6. Checkout+ Limitations

• For bulk order returns, the first return shipping label is free.
• All Package Protection claims are subject to review and approval.

7. Partial Refunds

Partial refunds may be issued for:

• Items returned damaged, used, or not in original condition
• Items missing parts for reasons not caused by Stone Candles
• Returns approved outside the standard return window at Stone Candles' discretion

8. Refund Processing

We process refunds after we receive and inspect the returned item. Stone Candles will notify the customer by email of refund approval or denial.

For approved refunds, please allow up to 14 business days after the return arrives at our facility for processing and for the refund to appear in the customer's bank account, subject to financial-institution processing times.

9. Approved Return Address

Approved returns may be sent to:

Stone Candles
622 N. La Brea Ave.
Inglewood, CA 90302

Do not send merchandise to this address without prior return authorization.

10. International Returns

Stone Candles does not offer international returns.

11. Late or Missing Refunds

If you have not received an approved refund, first check your bank account, contact your credit-card provider, and contact your bank about possible processing delays.

If you need additional assistance, contact orders@stonecandles.com.

12. Gifts

If an item was marked as a gift at checkout, we may issue approved returns as store credit to the gift recipient's account.

13. Processing & Delivery Times

The following regional transit estimates include handling, processing, and weekends. Carrier delivery estimates are not guaranteed unless the shipping carrier explicitly states otherwise.

UPS Ground Transit Times from Los Angeles

• Local / Southern California (Zone 1-2): 4-6 days
• West Coast / Nearby States (Zone 3-4): 5-7 days
• Western / Central U.S. (Zone 5-6): 6-8 days
• East Coast (Zone 7-8): 8-10 days
  
  

USPS Ground Advantage

• Local / Southern California: 5-7 days
• West Coast: 6-8 days
• Midwest / Texas: 8-10 days
• East Coast: 9-11 days

14. Shipping Damage & Delivery Issues

Report any shipping-related issue, including damaged, missing, or lost packages, within 7 days of delivery.

Claims submitted after this period may not qualify for replacement, refund, or carrier-claim assistance.

Customers must retain all original packaging materials when reporting shipping damage.

15. Contact

For return, refund, or shipping assistance, contact orders@stonecandles.com.